AI Customer Assistant
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Industry
E-commerce
Client
ExedusTools
Website
exedustools.com
Location
Sialkot, Pakistan
Here To Know About This Project
ExedusTools is an online store selling precision tools, built on WordPress and WooCommerce. As their customer base grew, they wanted a faster way to handle product questions, order updates and general inquiries without relying only on manual support.
Fluxaine built a custom multi-agent AI assistant for the store. A Smart Supervisor understands what each customer needs within a single chat and routes it to the right specialist agent, so customers never have to move between different places.
The Challenge Of Project
ExedusTools needed a 24/7 chatbot that could answer customer queries, improve response times and reduce the need for manual support. The assistant also had to work with the store’s live product catalog and order data, and keep customer information secure.
Process & Results
- Requirements Gathering
- Working Demo on Public Website Data
- Client Testing and Approval
- WordPress and WooCommerce Integration
- Live 24/7 Customer Support
The assistant now handles product search, specific product details, product suggestions, order tracking and company FAQs on its own, and passes the chat to the ExedusTools team through human handoff when it can’t help. After launch, the ExedusTools team reported more efficient handling of customer inquiries, faster response times, 24/7 support and a reduced workload for manually managing customer queries.
“It has made a real difference to our customer service. It helps us handle customer inquiries more efficiently, respond faster, and provide 24/7 support.” — Hashir, ExedusTools
AI CHATBOTS
