AI Support Assistant
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Industry
E-commerce
Client
ARA FAIR PRICE PRODUCTS LTD
Website
araproducts.co.uk
Location
London, UK
Here To Know About This Project
ARA Products is a UK-based online store running on WordPress and WooCommerce. The owner first tried a Fluxaine chatbot on a business contact’s website, liked how it worked, and approached us for a similar solution for his own store.
Fluxaine built a custom multi-agent AI assistant for ARA Products. A Smart Supervisor understands each customer’s request and routes it to the right specialist agent, so customers get answers, product help and order updates in a single chat.
The Challenge Of Project
ARA Products wanted to automate customer support, help shoppers find and choose the right products, and improve sales and conversions. The assistant had to work from the store’s actual product catalogue, guide customers towards the right product pages, and be fully tested by the client before going live.
Process & Results
- Requirements Gathering
- Secure Setup with WooCommerce Access
- Client Testing and Approval
- WordPress Installation
- Live Customer Support
Before launch, the ARA Products team tested the assistant themselves for around 30 minutes, covering product search, product recommendations, product details, order tracking, website knowledge and human handoff. Everything worked as expected, and the client approved it for installation. The assistant now helps customers find products, get answers to their questions and access information more quickly, while giving the ARA Products team more time to focus on other areas of the business.
“It has made a real difference to our customer service by helping customers find products, get answers to their questions, and access information more quickly and conveniently.” — Arslan, ARA Products
AI CHATBOTS
