Terms of Service

Last updated: September 25, 2026

Welcome to Fluxaine. By engaging our services or using our website, you agree to the following terms.

1. Services

Fluxaine provides AI-powered chatbot, AI agent, AI voice agent, and automation solutions (including n8n-based workflows) for businesses across industries. We offer two service models, as described in Section 2. Specific details, pricing, and inclusions for either model are agreed upon with each client before onboarding.

2. Service Models

Clients may choose between the following:

2.1 Monthly Subscription

• Fluxaine builds, hosts, deploys, and maintains the chatbot, agent, or automation on an ongoing monthly basis.
• All hosting and third-party API costs (e.g. AI model usage) are included in and managed as part of the monthly fee, per Section 4.

2.2 One-Time Setup

• Fluxaine builds and delivers the chatbot, agent, or automation for a one-time setup fee, which depends on the complexity and requirements of the specific solution.
• Under this model, the client is responsible for hosting the solution and for paying any third-party API costs (e.g. AI model or messaging API usage) directly, on an ongoing basis.
• Fluxaine will provide a complete setup and deployment guide after creation, so the client (or their technical team) can host and run the solution independently.
• The one-time setup fee covers creation and handover only. It does not include ongoing hosting, API costs, maintenance, or support after handover, unless separately agreed.

3. Onboarding & Demo

• Before onboarding, Fluxaine may provide a demo AI agent trained on basic, publicly available information about the client’s business (e.g. general policies, services, FAQs) to demonstrate capability.
• The demo is provided free of cost and does not constitute a completed or final deliverable.
• Full deployment, ongoing training, and integration begin only after the client selects a service model (Section 2) and makes the agreed payment.

4. Payment Terms

• Monthly Subscription: The agreed monthly fee is payable in advance. Work on full deployment begins only after the first month’s payment is received. The billing cycle is set based on the date of the client’s first payment, and renews on the same date each month. If a client’s usage requires higher third-party API costs than estimated, Fluxaine reserves the right to adjust the monthly fee accordingly, with prior notice to the client.
• One-Time Setup: The agreed one-time fee is payable as agreed before or upon delivery. Once the solution is handed over along with the setup and deployment guide, the client is solely responsible for hosting costs and third-party API costs going forward.

5. Included Services

• Monthly Subscription: The monthly fee includes hosting, routine maintenance, minor updates, and support for the delivered chatbot, agent, or automation. Requests significantly outside the agreed scope (e.g. major new features, additional platforms) may be quoted and charged separately.
• One-Time Setup: Ongoing hosting, maintenance, updates, and support are not included and remain the client’s responsibility after handover, unless a separate maintenance arrangement is agreed.

6. Timeline

• Estimated setup and go-live timelines will be communicated at the start of the engagement.
• Delays caused by late feedback, missing information, or delayed access/credentials from the client’s side may extend the agreed timeline.

7. Ownership

• Monthly Subscription: Custom deliverables (chatbot configurations, automation workflows, and related assets built specifically for the client) may be used by the client for their business for as long as the subscription remains active.
• One-Time Setup: Upon full payment and handover, the deliverable becomes the client’s property to host and use independently. Fluxaine retains the right to use general methods, techniques, and non-confidential learnings in future projects, under either model.

8. Client Responsibilities

• Clients are responsible for providing accurate business information, necessary access/credentials (e.g., relevant system or platform access), and timely feedback required to deliver and maintain the service.
• Under the One-Time Setup model, clients are additionally responsible for arranging and maintaining their own hosting, and for paying all third-party API costs directly on an ongoing basis after handover.

9. Confidentiality

Any business or customer data shared with us for the purpose of building or training your chatbot, agent, or automation will be kept confidential and used only for delivering the agreed service.

10. Limitation of Liability

While we aim to build reliable and accurate systems, Fluxaine is not liable for indirect losses (such as lost revenue or missed business opportunities) resulting from the use of the delivered chatbot, agent, or automation. Fluxaine is also not liable for service disruptions caused by third-party platforms (e.g. AI model providers, WhatsApp, hosting, or automation platforms) that are outside our control, or, under the One-Time Setup model, for issues arising from the client’s own hosting or configuration after handover. Clients are encouraged to review and test all outputs before full deployment.

11. Cancellation

• Monthly Subscription: There is no long-term lock-in; the service is billed and renewed monthly. Either party may cancel by providing at least 7 days’ written notice (via email or WhatsApp) before the next billing date. Payments already made for the current billing cycle are non-refundable, as they cover work and service delivered or in progress during that cycle.
• One-Time Setup: Once work has commenced, the setup fee covers work completed and is non-refundable, except as otherwise agreed.

12. Force Majeure

Fluxaine is not liable for delays or failures in service caused by events beyond our reasonable control, including but not limited to internet or power outages, third-party platform downtime, or natural disasters.

13. Changes to Terms

These Terms of Service may be updated from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

14. Contact Us

For questions about these Terms of Service, contact us at:

Email: [Insert Fluxaine email] Website: fluxaine.com